Community
How it works
Applying, becoming a member, and receiving a product are three separate steps.
1. Application
Create an account, verify your email, and tell us your state, ZIP code, and up to five product categories you care about. You must be 18 or older and live in a supported US location. We do not ask for your date of birth, ID documents, income, or medical history to apply.
Submitting an application places you on the waitlist. It does not automatically make you a member.
2. Membership
TargetBay staff admit members from the waitlist based on program capacity and category fit. When you are approved, you finish a short profile and add a private shipping address. Your membership then becomes active.
An active membership makes you eligible for targeted offers. It does not create or guarantee any offer.
3. Product offers
When a participating brand's product fits your profile and stock is available, you may receive an offer. Each offer shows:
- The exact product and variant, and any known use restrictions
- The tasks you agree to and the minimum trial period
- The deadline to respond and the free-product disclosure
You can accept or decline. Declining has no penalty. Accepting creates specific tasks and deadlines, so only accept products you can actually use.
4. Shipping
We confirm your address each time you accept. Your address is copied into a private shipping record for that product only. You can track the shipment from your dashboard and confirm when it arrives. If something is missing, damaged, wrong, or unsuitable, report it and we will help. You will never be pushed to review a product you did not receive.
5. Feedback
Your review becomes available after you confirm receipt and the minimum trial period passes. Reviews are due within the response window shown on your campaign. You choose your rating from 1 to 5 stars. Nothing is pre-selected, and negative opinions never reduce your eligibility for future offers.
6. Disclosure
Every review clearly states that you received the product free through the TargetBay Sampling Community. Reviews must describe your own real experience. Submitting a review does not guarantee it will be published on any particular retailer or brand site.
Getting help
Members can open a support ticket from their dashboard. Anyone can reach us through the support page, including for urgent product safety concerns.