Frequently asked questions

Yes. There is no cost to apply or participate, and products you accept are shipped to you at no cost.

Adults 18 or older who live in a currently supported US state. One account per person.

No. Applying places you on a waitlist. Membership and offers depend on program capacity, product fit, availability, and participation requirements.

TargetBay staff review the waitlist by hand, based on program capacity and the product categories members are interested in. Offers go to active members whose profile fits a particular product.

Yes. Accepting a product means agreeing to try it and share honest feedback by the due date. If the product doesn't arrive, arrives damaged, or turns out to be unsuitable, contact support and we will work out an exception without penalty.

Yes. We want your honest opinion. Positive and negative reviews are treated the same, and a low rating never affects your eligibility for future offers.

No. Reviews are written in your member portal. No social media account is required.

We currently ship within the contiguous United States and Washington, D.C. Supported locations are shown when you apply.

Report it from your campaign page or open a support ticket. You won't be asked to review a product you didn't receive. For safety concerns, use the urgent route on the support page.

We use your information to run the program: admission, matching, shipping products you accept, and handling your reviews and support requests. Your shipping address is kept separate and access to it is logged. See the Privacy Policy.

Yes. You can request a pause or close your account from your account page or through support. Any products you already accepted will still have their tasks, and we will explain your options.

Program emails come from TargetBay's approved sending address and never ask for your password or payment details. Links open the member portal, where you sign in yourself. If you're unsure about a message, contact community-support@targetbay.com.